Positive Pay

Positive Pay is a service offered by banks that is designed to reduce fraudulent check-cashing against your account. If you are writing checks on your bank account (as opposed to using ACH transactions), then the positive pay service, which usually has an extra charge, may be beneficial.      

When you activate positive pay, you must send a file of checks that you have written to the bank. The bank will not cash those checks against your account unless they match by check number, dollar amount, and account number. Your file may also include the date of the check and sometimes the payee. Some banks are also able to match payee, but not all of them, so be sure to ask about this.  

If there is a mismatch among checks presented for payment, the check will be treated as an exception item and your company will be notified.   A representative of your company will let the bank know whether to pay or exclude the exception check.

Positive pay helps to deter a couple of types of fraud:

  • Checks where someone has changed the amount
  • Stolen blank check stock, even if you don’t know about it being stolen

Positive pay is not designed to prevent the type of fraud that occurs when checks are written to a ghost vendor and erroneously approved by management.

If you use positive pay, you should separate the file creation process from the person who actually writes and/or signs the checks. This will give you better internal control.

The main challenge with positive pay is making sure the bank receives the file of checks before they are presented for payment, including any manual checks written. Another issue is the extra cost, although some banks offer this service at no extra charge.

For companies worried about check fraud, consider looking into positive pay with your local bank.

Signs You Might Be Outgrowing Your Accounting System

business-growthIf you’re struggling with your accounting system, it might be a sign that you’re ready for something new. Perhaps your company has grown so much that it’s outgrown its older accounting solution. Here are several indications to look for that justify moving to an accounting system with more features and scalability.

User Permissions

Some companies have a need to limit certain functions to certain users. Most systems come with basic functional limitations, such as restricting Accounts Payable and Accounts Receivable functions. But what if you need more granular user permissions such as access to only purchase orders or a certain bank account? Mid-market systems like QuickBooks Enterprise provide those features.

Multiple Companies and Consolidated Financial Statements

Do you have multiple companies that are the “children” of a parent company? You might need consolidated financial statements and the ability to open multiple companies at the same time.

Number of Customers and Vendors    

If your business is growing and the number of customers and vendors you do business with exceeds 14,500, you will have reached a list limit in QuickBooks Premier. Each system has their own list limits, and these limits can get complex quickly, so check with us if you feel you are getting close.

File Size and Performance

There may also be file size limits that you need to watch, especially if you have a high volume of transactions or multiple years of history in one file.

You could also have performance issues. If you have a new PC and your accounting system is still running slowly, we can help you improve your performance by condensing your file or setting preferences differently before you have to switch.

Inventory Features

A mid-market system like QuickBooks Enterprise provides advanced features, such as tracking inventory in multiple locations, using the FIFO method, and managing lots or serial numbers. If you need these features, it may be worth it to switch.

Enhanced Customization

Most mid-market accounting systems provide better customization such as additional custom fields, better reporting, and improved form design.

Number of Simultaneous Users

The final reason to switch to a larger accounting system is if you need more simultaneous users. QuickBooks Pro allows for up to three simultaneous users, QuickBooks Premier handles up to five, and QuickBooks Enterprise makes room for up to 30 simultaneous users. QuickBooks Online allows up to 25 simultaneous users.  Check with us if you are curious about your system’s license limits.

Did any of these reasons resonate with you? If so, let us know so we can discuss your needs. 

What’s Your DSO?

calculator

If you grant credit to customers, then you have a balance in accounts receivable. DSO stands for Days Sales Outstanding, and this helps you measure how fast your receivables are being converted to cash.

Here’s how to calculate it:

DSO = Accounts receivable balance / Annual net credit sales * 365.

DSO is measured in days and it represents how many days it takes to collect the customer invoice balance and convert it to cash.

Whether the DSO measure is “good” or not varies by industry as well as the terms you’ve set for your clients. If you’ve set your invoices to be due in 30 days and your DSO is 45 days or less, that’s pretty good. If you’ve set your invoices to be due in 10 days and your DSO is 60 days, then you might want to consider a more aggressive collection policy to speed up your cash flow.

Here are some tips to reduce DSO:

1. Invoice clarity.

Make sure your invoices are accurate and clear. Make it clear whom to make the check out to, where to mail it, the due date, and the amount due. All of these features should be easy to find on the invoice.

2. Consider discounts.      

A common discount term is 2/10, net 30. This means the customer can take two percent off their invoice if they pay in 10 days; otherwise they owe the whole amount in 30 days. If you have customers from large companies, discounts are often required by policy to be taken and this can speed up your payments from them.

3. Consider electronic payments.

Going paperless with your invoicing as well as your payment process can speed up the entire billing cycle. Customers getting their bills earlier will also pay earlier.

What’s your DSO? If you need help calculating it, give us a call.

5 Tips to Implement to Give Your Clients 5-Star Service

champagneAre you interested in being known for your extraordinary customer service? Or perhaps you just want your customers to feel like it’s easy to work with you or purchase from you. If so, try these five tips for five-star client service.

1. A good old-fashioned handwritten thank you note.

Almost extinct, this customer pleaser shows you are willing to go the extra mile for a personal touch and connection with your client. You can purchase boxes of thank you notes from any stationery store or order them with your company logo from a local printer.

2. Remember your customer’s preferences.

High-end hotels are good at remembering what you like, and almost any business can add this idea by using a CRM – customer relationship management system – that stores customer preferences, order history, last conversations, and any notes you want to remember about the client. The trick is keeping the system notes updated and using them when it counts.

3. Deliver an unexpected extra.

When your customer least expects it, give them more than what they paid for. This manifests itself in many ways, depending on your business type. Here are some examples:

  • Restaurants: Give an appetizer, dessert, or coffee at no charge or pick up the bill of a regular once in a while.
  • Retail or offices: Offer an unexpected beverage and fruit tray or snacks like you would find at a spa or country club.
  • Real estate: Provide a list of local phone numbers, a fancy map or GPS app, or coupons to restaurants you partner with.
  • Construction: Offer a tool, a warranty, a list of reliable repairmen, or a full set of replacement lightbulbs.
  • Landscaping: Offer a birdfeeder, a fertilizer schedule, or a lawn tool.
  • Any office: Partner with a business that has your same client base and exchange coupons so that you have a book of them to give to all your clients.

4. Give clients your cell number.

Giving clients your personal or business cell number is not as risky as you might think. Very few clients will actually call you. Surprisingly, the goodwill you gain by sharing your personal number far outweighs any disruption. But here’s a warning – don’t share your number with sales reps of vendors; you’ll get relentless calls every day from them.

5. Offer a VIP membership.

Some customers care about and are willing to pay more for excellent service, and others don’t. Separate your customer base by offering a VIP membership. By paying a nominal fee each year, these members get priority access to your appointment time, sales, overnight shipping, or whatever else you can distinguish. The good news is it’s a new revenue stream as well.

Choose one of these ideas and implement it to increase your customer service to five stars.

Have Your Layer Cake and Eat It Too

blackforestcakeThe best cakes have layers and layers of different delicious flavors to enjoy. Stacked on top of one another, each layer is baked separately and becomes part of the whole. Like a layer cake, your business expenses have layers of meaning to them. When you can understand how expenses play a part in profit, you can manage them better.

Here’s how to make a layer cake of your business expenses. Let’s start with the most direct expenses.

Direct Costs

If you have inventory you will have a balance in the Cost of Goods Sold account. It should represent how much you paid for product or inventory that you are selling. It is the most direct expense of all the expenses; if you don’t spend this money, you would not have a product.

If you sell services, you should not have a balance in Cost of Goods Sold, but you will have direct expenses that are tied to performing your services. These might include labor from wages of the employees who carry out the services for clients. Any supplies directly involved with delivering services should be included as well.

You may also have other direct costs related to selling specific products or to servicing specific accounts.

Indirect Costs

The next layer includes indirect expenses. These expenses do not make up your product directly and might contribute to several different lines of products. Indirect costs might be attributable to a group of products or projects and can be apportioned accordingly.

Overhead

Although overhead is technically a form of indirect cost, it’s good to create a separate layer for it. It includes management salaries, rent, utilities, and other fixed costs that cannot be directly allocated to a product or service.

Assembling the Layers

A wonderful exercise is to classify each of your expense accounts in your Chart of Accounts as direct, indirect, or overhead. In that way, you can see how each account contributes to the costs of running your business. Some questions to ask yourself:

  • What is my gross margin before indirect costs and overhead?
  • What is my gross profit after indirect costs and before overhead costs?
  • How can I cut down on any of these categories of expense?
  • What is my breakeven volume in sales before overhead is factored in?
  • Can my profit margin be changed if I spent less in a certain area?

This layered view is just another way to view the financial aspects of your business and can help you make better decisions down the road.

You can also break the layers down even further by classifying the expenses as critical and non-critical. This will help you determine where best to invest while maintaining the level of profit you desire.

You can’t manage what you don’t measure. Layering your expenses will help you have your cake and eat it too. And if we can help, just reach out as always.

Seven Small Business Risks You Might Not Know You’re Taking

risksRunning a small business is often about taking and managing risks. Market risks are normal but business and tax risks are another thing altogether. Most business and tax-related risks can be managed as long you know about them. Here are seven small business risks you will want to make sure are covered.

1. Best Choice of Entity

Are you operating as a corporation, limited liability company, partnership, or sole proprietor? More importantly, is the entity you are operating under providing you with the greatest tax benefits and separation from personal liability? If not, you might want to explore the alternatives to make sure you’re taking the amount of risk that’s right for you.

2. Employees or Contractors

Are your team members properly categorized when it comes to the IRS’s rules about employees versus contractors? Unfortunately, it’s not about what you and your team member decide you want. If you decide to hire contractors and the IRS determines they are employees, you could owe back payroll taxes that can cripple a small business. So you’ll want to do the right thing up front and make sure you and the IRS are in agreement, or be willing to take a future risk.

3. Insurance

If you’d like to protect yourself from possible losses through a disaster, theft, or other incident, insurance can help. There are a lot of kinds to choose from, and you’ll likely need more than one. At the minimum, make sure you’re covered by:

  • Business property insurance, renters insurance, or a homeowners rider to protect your physical assets.
  • Professional liability or malpractice insurance, if applicable, to protect you from professional mistakes including ones made by employees.
  • Workers compensation insurance, to cover employee accidents on the job.
  • Auto insurance or a non-owned policy if employees drive their car for work errands.

You may also want personal umbrella insurance, life insurance, and health insurance. Check with an insurance agent to get a comprehensive list of options.

4. Sales Tax Liability

Are you sure you’re collecting sales tax where you should be? As the states get greedier, they invent new rules for liability. For example, if one of your contractors lives in another state, you may owe sales tax on sales to customers who live there even if you don’t live there or have an office there.

Nexus is a term that describes whether you have a presence in a state for tax purposes. Having an office, an employee or contractor, or a warehouse can extend nexus so that you’d need to collect and file sales tax for those states. If you’re in doubt, check with a professional, and let us know how we can help.

5. Underpricing

Most small businesses make the mistake of underpricing their services, especially when they start out. If you started out that way, it’s awfully hard to catch up your pricing to a reasonable level. Knowing the right price to charge can make the difference between whether the company last six months or six years. You can mitigate this risk by getting cost accounting help from your accountants who can help you calculate your margins and determine if you’re covering your overhead and making a profit.

6. Legal Services

Legal services can be expensive for a small business, so sometimes owners cut corners and take risks. Attorneys are needed most when it comes to setting up your entity, reviewing contractual agreements such as leases and loan agreements, settling conflicts, advising on trademark protection, and creating documents such as terms of service, employment agreements, and privacy policies. Just one mistake on any of these documents can cost a lot, so be sure it’s worth the risk.

7. Accounting Services

Doing your own accounting and taxes can be risky if they’re done wrong or incomplete. You could end up paying more than you should if you leave out deductions you’re entitled to. Worse, if you do your books wrong, you could end up overpaying taxes without realizing it. A common bookkeeping error results in doubling sales, and while it might look good, you certainly don’t want to pay more than what’s been truly received.

How did you do with these seven risks? If you need to reduce your risks in any of the areas, feel free to reach out for our help.

Six Ways to Put the Spring in Your Sales

spring-flowersSpring denotes new growth, fresh starts, and spring cleaning. Why not apply these ideas to your sales so they can blossom along with spring flowers? Here are six ideas to put the spring into your sales.

1. Spring Cleaning Sales

Get rid of old inventory by having a spring sale that will clean out your closets and put some money in your account. Look through your items for sale and find the ones that haven’t moved like you expected. Mark them down and move them out.

2. New Items and Services from Customer Ideas

Now that you’ve gotten rid of the old stuff, you have room for new. If you’re not sure what your clients want or need, ask. Use Survey Monkey to find out what your clients can use. If you don’t have what they want, make it, buy it, or partner with someone who does. Then let everyone know, “based on popular demand” of course, that you have new items for sale just in time for spring.

What questions should you ask in your survey? Try questions like these to draw out your customers’ needs and wishes and to discover any shortcomings you might have not known about:

  • What items/services are on your wish list that you’d like us to stock/provide?
  • How do you currently use our services/products?
  • What do you wish our items accomplished that they don’t now?
  • How would you recommend we expand our selections?
  • What do you wish we did better?

3. The Old “Fries with Your Burger” Upsell

Waitpersons offer desserts and appetizers, office supply staff offer cables and accessories with hardware purchases, and software vendors offer the next level package. Almost every business practices a form of upsell these days, so if you don’t, you’ve got a new opportunity right here.

Dust off your old upsell procedures and try these ideas to rejuvenate your upsells:

  • Re-visit your inventory to pair complementary items for upsell potential.
  • Retrain your staff for upsell language at the time of sale.
  • Re-package like items to offer more bundles and groups.  

4. New Prices

When is the last time you’ve raised your prices? If it’s been a while, then it’s a great opportunity to increase revenue with little additional effort.

5. Spread the Word with Spring Samples

Samples can help get your product or service into the hands of many potential buyers. Buyers can better experience your product and reduce their perceived risk.

Not all businesses can provide samples, but there is always the next best thing. Where your product is not consumable, you can sometimes provide a portion of the product, such as a carpet sample, wallpaper swatch, or floor tile. With retail clothing, pictures will have to do. With books or courses, you can provide a sample chapter or a demo video. And with services, case studies or proof of concept will suffice.

6. Offer a Customer Reward Program

Put together a program to reward your most loyal clients and to make them even more loyal to you. Some of the perks could include monthly gifts, priority service, an exclusive event, and/or discounts. The price can be structured as a membership fee, retainer, or package price. Increasing contact, benefits, and communication with these clients is always a good investment.

Try one of these six ideas to put the spring in your sales this season.

Separating Business from Personal in Facebook

facebook-privacyDo you love using Facebook with your friends but know you’re missing out by not using it in business? Do you feel guilty when you post a business promotion and would prefer not to bug your friends? The good news is there’s an easy way to separate Facebook personal use from business within your personal account.

The answer is to group your friends by lists. Once you do that, you can selectively post to the appropriate list(s). Here’s how to do it, step by step.

Log into Facebook and go to your Home page. From the left column, locate the section on Friends and click on More, which is just to the right. At the top right of this Friends page, you’ll see a button called Create List.

Create two lists: one labeled Business and one labeled Personal. You can create far more than two if you want, but for now, start with two. Click the Create button and it will then ask you if you want to add friends. Click that button and select the friends you want to add to each list. In some cases, you’ll want a friend to be on both lists, and that’s fine. Once you’re done, you’ll have a list of business friends and a list of personal friends.

When you post an item, you can select which list you want to see your post. If you’re showing private events like birthdays, weddings, drunk parties, and grandbabies, you may only want friends to see those posts. If you’re pitching a new product, your business list should see that post, but you might not want to bug your friends.

Enter your post as usual and locate the Custom button to the left of the blue Post button.   Select the list of friends that you wish to see this post. Then click Post. You’ve now successfully separated your personal and business friends and posts on Facebook.

Almost every social media account has a way for you to separate business from personal, so don’t let this excuse be a reason to miss out on some great marketing opportunities for your business.

 

Cool Tech Tools: Boost Team Collaboration with Slack

slackSlack is a relatively new collaboration tool that is designed to cut down on emails among team members and boost productivity. It provides messaging by topic or channel so that threads of communication can be streamlined and accessed easily.

Slack is a searchable messaging portal that allows document sharing from a team member’s computer or integrated apps such as Google Drive, DropBox and more. Slack has 300,000 paid accounts and 1.1 million active users per day. There is a free option.

Once all your team members are in Slack, they can create channels and have conversations within the channels. Channels can be organized in any way you want, such as by:

  • Departments
  • Projects
  • Clients
  • Locations
  • Trips
  • Office talk

Channels can be made public within your team or private.

You can also direct-message anyone else in the group so two or more team members can have a private talk. Conversations can be followed on any device – computer, tablet, and phone.

You can add documents to the message stream so team members can review and make comments. These documents can come from your local computer or one of the 900 integrated apps. And the messages are searchable to boost efficiency.

If you’re looking for a tool that reduces the number of emails across team members, try out Slack at slack.com.

Cool Social Media Apps: Periscope

periscopePeriscope is one of social media’s newest darlings. It enables cell phone users (iPhone and Android) to capture and steam live video from their phone. Periscope was acquired by Twitter in February 2015, and it launched in March. As of August 12, 2015, Periscope announced they had 10 million users watching 40 years of video per day. Here are a couple of tips to get you started using Periscope:

Getting Started

If you don’t already have a Twitter account, do that first. Periscope uses your Twitter info to log you in. Start following people and they will follow you back.

When someone you follow is broadcasting live, your phone will whistle and you can join in the broadcast. Once you do, tap the screen to give the broadcaster hearts (likes), which will display and float up the right side of the screen. You can make comments or ask questions during the broadcast as well; it’s designed to be very interactive.

Your First Broadcast

You can broadcast anything:

  • A new product or service you’re offering
  • Events you’re attending
  • Interviews with people
  • A great view at a party
  • News like a police, fire, or weather event
  • A speech you want to give

Make sure you’re on long enough for people to join in, unless you’ve invited them ahead of time.   You can also keep your videos private if you want to.

To start the broadcast, use the third icon on the bottom which looks like a lens with a small red part. Title your broadcast, then hit the start button and you’re live. Double-click the screen to toggle the screen toward you and away from you. For long broadcasts, consider getting a table tripod or a GorillaPod tripod (by Joby®) with a cell phone holder so your picture will be steadier than handheld.  

Broadcasts are listed for 24 hours and then they drop off. If you want to save your broadcasts to your camera/video roll, be sure to go into Settings under your profile and turn on Autosave Broadcasts. You can also send your video to the cloud using Katch.me.

Have fun with Periscope; it is a great way to get the word out about your business.