What to Do About Spam

spam-signsUnfortunately, spam is an inevitable part of today’s digital world. The bad news is if you have your spam settings set too tightly, you will lose good emails. If you receive new prospects via email, you may miss out on good clients and revenue. If you have your settings too loose, you have to take up extra time to wade through the spam emails.

Here are some tips and facts that can help you control it.

Anti-virus software

Desktop-based (not cloud-based) anti-virus software is a must anyway, and most have an anti-spam component that can be activated to mark spam and move it to a junk folder in your Outlook or email software. You can then periodically review and delete the items in the junk folder.

Web hosting software

Many website hosting packages come with SpamAssassin which you can set up via your website’s control panel. You can choose whether to delete the spam and you can set the level of deletion which is based on an email scoring system as to how spammy it is.   Your webmster can help you set this up.

Third-party email

About half of all businesses have gone to third-party email solutions such as Google mail, Rackspace, Office 365, and many others. Many of these have built-in spam protection on their servers.

Gmail, which is free, is also very popular and filters the spam automatically. You can set up your gmail account so that it sends from your business email.

Challenge and response software

Some business owners have gone to a challenge and response software such as SpamArrest. All emails coming in require validation via a captcha (those boxes that have you prove you’re a person and not a robot by entering letters and numbers) on the sender’s part. 

Old email addresses

Older email addresses are subject to more spam than newer ones. Also, if you use common emails such as info@yourdomain.com, you probably get more spam than most. Start over every 3-5 years with new emails. It is worth the time.

Too many email addresses

Spam will come in to all the email addresses you use, so if you have two email addresses, you may get twice as much spam. Keep the number of email addresses you use to an absolute minimum.

Scrapers

Avoid placing your email address on your website or in public forums where it can be “scraped” by robots that will place your email on lists without your permission. Even so-called reputable companies employ scrapers; it’s more common than we’d like to think.

Also, some of the more aggressive websites will capture your domain and/or email address from cookies, so beware. With Google Chrome, you can browse “incognito,” and we recommend you do that.

If you’re challenged with spam, try one or more of these ideas to save time.

The Fine Art of Prioritization

checklistRunning a business usually means putting in over 40 hours a week. In fact, if you’re the typical entrepreneur, you have more ideas you want to implement than you have time for! That’s when proactive, strategically executed prioritization can make all the difference.

So Hard to Choose

If you have lots of ideas in your head or on your “to do” list that are not getting done, you’re certainly not alone. Here’s a process for helping you decide what to do first, next, and not at all.

Step 1: Write down all your ideas, tasks, “to do’s,” projects, and even items you need to do on a daily basis. Use a spreadsheet and list each item in a row by itself. Later you’ll want to be able to sort the list, so we recommend using Excel or another spreadsheet software.

Once you have everything down on paper, you will be amazed at how much this unclutters your thinking. You will also have all your great ideas captured so you don’t forget them. You might also get very overwhelmed, but don’t stop now. Relief is on the way.

Step 2: Add some information about each item, creating four additional columns:

  1. Is this item about working IN your business (client work, overhead, etc.) or ON your business (new products or new services, developing procedures, hiring more staff, marketing, creating new partnerships)?
  2. Is this item revenue-generating? Or will you lose revenue if you don’t get it done?
  3. Can you delegate this task or does it have to be done by you?
  4. If you were to hire someone to do this task, how much would it be worth per hour?

Step 3: Analyze your choices. Once you have these additional items filled in, you can go wild with opportunities. Here are some very cool eye-opening activities to try:

  • Separate tasks that are working ON vs. IN your business. There is never enough time to work ON your business, so force it by blocking out a few hours or a half-day a week and do it, no matter what. It might be the best way to make progress in your business.
  • Sort the list by how much revenue the task could generate or how much potential it has, and decide how to prioritize from there. If you need help calculating the ROI, return on investment of an idea, we can help you calculate that.
  • Take a look at what you marked “not able to delegate,” and ask “why not?” Does a procedure need to be written? Do you need more staff? Does your staff need training? Or do you need to learn to let go? Whatever it is, and especially if there are a lot of these items, get these roadblocks tackled so you don’t become the bottleneck in your own business.
  • Sort the list by “column D” above, the market value you recorded for the task. Then ask yourself what your hourly rate is. How many tasks are you doing that are below your hourly rate? Hiring someone to do your lowest level tasks could very well be another item you need to add to your new “to do” list!

This last one is really important, because it can so strongly affect the profitability of your business. The last thing you want to do is go backwards and give yourself a demotion with a pay decrease, but that’s exactly what you’re doing each time you do a task yourself that’s at a low market rate.

Step 4: Prioritize with confidence. With all of this information in an organized spreadsheet, you will gain the clarity you need to make some powerful decisions about how to spend your time.

Time

There’s nothing more precious and scarce than our time. Every day, we have a choice about how to spend it, but too often we get caught up in the urgent, but not important, daily fires. This exercise helps us take a step back and look at what’s important instead of what’s urgent. 

Six Quick Productivity Tricks So You Can Go Home Early

If you have an endless to-do list, you’re not alone these days. Most of us are constantly looking for ways to work smarter and get more done. Here are six quick tips to help your productivity so you can go home early.

1. Group tasks

If you have lots of errands to run during the week, why not set aside one day or a part of a day to get them knocked out all at once? It saves start/stop time and may also save gas and time getting dressed up (if you work at home).

You can also try grouping tasks such as personal care appointments, doctor’s appointments, sales calls, and client visits. Your schedule will be freed up in big blocks of time so you can focus on creative projects without having to constantly watch the clock.

2. Use checklists

Checklists are best when you have a task you need to repeat. They’re great when you’re stressed and don’t want to forget a step (such as in packing your suitcase for a trip). They’re also great for tasks that repeat infrequently (Now how did I do that last time?)

Stop and take a minute to create your checklist the next time you perform a routine task that you will repeat in the future. You’ll thank yourself the next time. 

 3. Organize your email

If you are using Microsoft Outlook for email, consider getting it to work as hard as you do. As your email comes in, you can have Outlook sort the low-priority emails that come from lists, Google alerts, social media notifications, and subscriptions into folders. Create a subfolder in your inbox called “lists.” Then set a Rule to have that type of email go into the “lists” folder. This one step will substantially de-clutter your inbox.

4. Delegate more

If you’re a little wary about delegating, try this exercise: Look at your to-do list and put an hourly rate next to each task that you are doing. If someone paid you to do that job, what would you get on the market? Then look at the tasks with the lowest dollar value next to them.

If you feel your time is worth more than the lowest rated tasks on your lists, it’s time to help someone else out who is unemployed so you can be freed up to use your more valuable skills.

5. Order online

When is the last time you’ve been to the office supply or pharmacy when you know they deliver? (Yeah, me, too. Enough said.)

6. Avoid long learning curves

Whenever you realize a task will have a really long learning curve, then it’s a red flag that it’s time to find someone to hire to do it for you. Here are several examples:

  • Doing your taxes and researching all the tax law changes
  • Installing a new accounting system and customizing it
  • Learning about every new social media platform out there
  • Writing a legal contract
  • Creating a report
  • Troubleshooting a computer problem

The cost of going through the learning curve can be dozens of hours of your precious time lost compared to bringing an expert on board who can perform that task in a matter of hours or minutes.

How did these six ideas compare to your favorites? I hope you picked up an idea or two so you can get home earlier. 

Are You Fully Supported in Your Business?

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Whether we run a large company with dozens of employees or run our own solo business, we rely on a support team of vendors, customers, employees, contractors, and other associates that help us carry out our business goals.  Here’s a fun exercise to discover the strengths and weaknesses of your business support team and how you can increase and strengthen the support you have.

Take out a blank sheet of paper, and draw a small circle in the middle.  Write your name in the circle.  This represents you.

Draw a little larger circle next to your circle.  Write your employees’ names and major functions in this circle.  Draw a similar circle for contractors’ names and functions.   If you have partners and/or affiliates, include them in a big circle.

Draw a small circle for your five largest clients, and write their names in the circles.  Draw another small circle for your five largest vendors, and write their names in the circles.

Draw one more circle for your business mentors and coaches, and write their names inside the circle.  If you have any more major groups related to your business, draw them now.

These circles represent your business and all of the people you rely on to get your job done.

Now, think about what groups you belong to that relate indirectly to your business.  It could be a professional association, a licensing agency, or a networking group.   Make large circles for each of the groups you feel connected to, and write some of the key names you know that are part of each of the groups.

Add a few more circles in the same way if you have more business associates to list or other groups that you didn’t add above.  If you want to, you can also include your personal support team:  the nanny, cook, gardener, esthetician, wardrobe consultant, makeup artist, nail artist, hair stylist, nutritionist, personal workout trainer, butler, chauffeur, masseuse, travel agent, and water boy.  Okay, maybe listing the water boy is getting a little carried away.

The sheet should now represent all of the important people in your business that support you in one way or another.  It’s a lot, isn’t it?

Now is where the aha’s come in:

  • Take a look at your to do list and see if there are holes in your team that you need to fill.  Are there job openings or are you ready to bring in more support?  Mark the openings or potential openings with a yellow highlighter.
  • With a green highlighter, mark the people who are most positive and supportive to you.  You may want to let them know how much you appreciate them if it’s been a while.
  • With a red highlighter, mark anyone who is costing you more than supporting you.  It may be time for a change in team members.
  • With a purple highlighter, list the five people you most look up to and can count on for great advice.  These people should either have expert advice or be ahead of you in business.

We’ll stop here, but you can continue selecting colors to evaluate the relationship of the people in your circles.

When you take a look at your social circles, what do you notice?

  • Where are you fully supported?
  • Where could you use more help?
  • Where do you need to make some replacements?
  • What else do you notice about your business network?

Make a list of action items you can do to strengthen your business support network.

This is a great exercise to allow you to consciously evaluate and improve the ever-important support system in your business.  When you have a great team, you can accomplish so much!

Five Tips to Manage Overwhelm

tips to manage overwhelmDoes it seem like you need to accomplish more in less time than ever before? Just about every small business owner I know is overwhelmed with everything they need to do. Many factors are contributing to this feeling: new technologies, increased government regulation, a need to market harder, and less access to capital are just a few examples.

Is there truly a way to find an extra hour each day? Yes, there is, and here are five tips you can put in place to reduce the feeling of overwhelm, free up time, and feel more in control of your business. [Read more…]