The Triangle of Fraud Risk

triangleA 2014 Global Fraud Study conducted by the Association of Certified Fraud Examiners (ACFE) estimates that the average business loses five percent of their revenues to fraud. The global total of fraud losses is $3.7 trillion. The median fraud case goes 18 months before detection and results in a $145,000 loss. How can you avoid being a fraud victim?

The first step is to become more aware of the conditions that make fraud possible. The fraud triangle is a model that describes three components that need to be present in order for fraud to occur:

  1. Motivation (or Need)
  2. Rationalization
  3. Opportunity

When fewer than three legs of the triangle are present, we can deter fraud. When all three are present, fraud could occur.

Motivation

Financial pressure at home is an example of when motivation to commit fraud is present. The fraud perpetrator finds themselves in need of large amounts of cash due to any number of reasons: poor investments, gambling, a flamboyant lifestyle, need for health care funds, family requirements, or social pressure. In short, the person needs money and lots of it fast.

Rationalization

The person who commits fraud rationalizes the act in their minds:

  • I’m too smart to get caught.
  • I’ll put it back when my luck changes.
  • The big company won’t miss it.
  • I don’t like the person I’m stealing from.
  • I’m entitled to it.

At some point in the process, the person who commits fraud loses their sense of right and wrong and their fear of any consequences.  

Opportunity

Here’s where you as a business owner come in. If there’s a leak in your control processes, then you have created an opportunity for fraud to occur. People who handle cash, signatory authority on a bank account, or financial records with poor oversight could notice that there is an opportunity for fraud to occur with the ability to cover the act up for some time.

Seventy-seven percent of all frauds occur in one of these departments: accounting, operations, sales, executive/upper management, customer service, purchasing and finance. The banking and financial services, government and public administration, and manufacturing industries are at the highest risk for fraud cases. (Source: ACFE)

Prevention

Once you understand a little about fraud, prevention is the next step.   To some degree, all three points on the triangle can be controlled; however, most fraud prevention programs focus on the third area the most: Opportunity. When you can shut down the opportunity for fraud, then you’ve gone a long way to prevent it.

While we hope fraud never happens to you, it makes good sense to take preventative steps to avoid it. Please give us a call if we can help you in any way.

Cool Tech Tools: Automate Your To-Do List

checklistKeeping a to-do list is a great way to be productive, avoid having things fall through the crack, and unclutter your brain. How you maintain your to-do list varies: some people use pen and paper because they love the feeling of crossing tasks off, others use Excel or Google documents. Still others might try Evernote.

If all of those still have you feeling unorganized, then you’re in luck. There’s a whole new genre of apps to automate your to-do list. Here is a list of things to consider:

  1. Would it be great to access your to-do list from any device?
  2. Do you need subtasks?
  3. Would you like to set priorities and due dates?
  4. Do you want notifications or reminders?
  5. Do you want to share tasks with others?
  6. Do you have repeating tasks that need to be handled differently?
  7. Do you need to be able to make comments or notes for each task?
  8. Would it be nice to forward an email to your to-do list and just have it logged?
  9. Do you want to be able to print your to-do list?
  10. Do you want to be able to set hash tags, filters, and labels for each task?

Once you’ve thought about your requirements, now you can look for an app that meets it. Here are two to get you started:

  • ToDoist.com
  • Wunderlist.com

If those don’t work out, Google “to-do list apps” and you’ll have a bevy of selections to choose from. These to-do lists will work for not only business projects but also major life projects like weddings, vacations, and more.

Try these new to-do list apps and let us know what you think.

How Pinterest and Instagram Can Make You Money

social-media-mobileThere’s a visual side to every business, and Pinterest and Instagram, which are social media applications, can show your customers and prospects what your business looks like form day to day. Plus, you can have some real fun with it.

Pinterest allows people to post graphics to online bulletin boards and share them with others. In Pinterest, graphics of all kinds are allowed, including photographs, screen prints, logos, and more. In Instagram, photos are posted and shared among users. Here are some tips you can implement in your business to take advantage of Pinterest and Instagram.

1. Take pictures of your work.

Even if you’re a plumber, work can be interesting and artistic at times. Take a picture of the child’s toy that was clogging the toilet, and you could have an entire pinboard of “Things that we’ve pulled out of toilets.” If you’re in personal service, you can photograph your client’s new manicure or hairdo (with their permission of course). If you’re in landscaping you can snap the cleanup job you just did. If you’re a webmaster, take screen prints of your clients’ new webpages and post them to Pinterest. 

2. Take pictures of the happy client.

Before leaving your happy client, grab a photo of them showing their new product. With their permission you can post these to both Pinterest and Instagram. As an added plus, use the client’s testimonials or review as your caption, and if they are a small business owner, include their URL to help them out a bit with their marketing and social media.

3. Grab before and after shots.

Before and after photos are great for your portfolio and work well in both Pinterest and Instagram. They can show a future customer what’s possible with your service.

4. Shoot daily scenes at your office or place of work.

Do all your employees hangout in the morning before going their separate ways? Do you ever have all-hands staff meetings?   If so, you can add these photos to your growing collection at Instagram.

5. Create topical pinboards.

Even if your job isn’t very funny, you can make funny pinboards about it (exceptions possibly being hospitals and funeral homes). Accounting humor, attorney jokes, and engineering humor can make for a fun Pinterest board. Other ideas include:

  • A pinboard of people you look up to or who have mentored you,
  • Favorite books you’ve read or like,
  • Inspirational quotes,
  • Favorite places,
  • Your team of employees, and
  • Any of the categories mentioned above.

Go wild with photos and screen shots in your business, and your business will get noticed on social media.

Eight Ways to Save Time You Might Not Have Thought About

plannerTime is money as they say, and if you can save time, you’re also saving money. Since your time is limited to 24/7, both personal and business time saved is profitable. Here are eight ways to save time (and money) for your consideration. Go through all of them with an open mind, and see which one might work best for you.

1. The trip to the grocery store

If you’re making several trips to the grocery store throughout the week, this one is for you. Cut down on those trips by taking inventory of your kitchen and seeing what you’ll need for the week (or longer). Shopping once a week will save precious time throughout the week.

Better yet, have your groceries delivered. Some shops will also pick and bag your times so your selections are ready for pickup. Even better, hire an assistant to shop for you so that your refrigerator and pantry is stocked when you get home.

2. Appointment scheduling

Automate your appointment scheduling and you’ll free up weeks of admin time for either you or your staff. There are dozens of apps, many industry-specific that can help you save time making appointments. Once you’ve set it up, send the link to the people you’ll be meeting and voila, it will appear on your calendar.

Here are a few to check out:

For field service companies in the home repair or maintenance industries that serve commercial and residential customers, Google “field service scheduling” to get the right software for your business.

3. Office supplies

Order your supplies online and have them delivered.

4. Email interruptions

Turn off automatic send and receive in your email software to get rid of that nasty interruption. Mark your calendar to check and answer your email three to four times a day. You’ll go home happier and feeling more in control of your work with this one change.

5. The commute

If you can manage it, working from home one to two days a week can save you commute time. You may also be able to avoid rush hour by altering your work hours if you have some flexibility. After all, it’s your business.

6. Those errands

Batching your errands all into one day will save precious start and stop time on your other work days. Better yet, choose one day a week for outside errands and personal appointments so that you can get into the habit of this for the long term.

7. Takeout

Do you go out for lunch every day? You may need the break or you may need to have that power lunch with a new business partner or client. But on days you don’t, have takeout delivered so you don’t have to waste time ordering and standing in line.

8. The bank

Are you going to the bank constantly? If so, you can avoid it in a number of ways:

  • Take credit cards, and have clients pay online.
  • Ask your bank about remote or mobile check deposit options.
  • Hire a company to transport your cash deposits – Google “Cash logistics” to find companies with armored car services. It won’t hurt to find out how much it costs and you might be surprised.

Did you get an idea on how to save time? If so, it’s your turn to implement and reap the benefits.

Three Costly Accounting Mistakes to Avoid

bookkeepingSmall business owners have a lot on their plates, and time simply does not allow you to become an expert in all the areas required for running a business. Here are a couple of common mistakes that we see all the time. Correcting them will help you be more productive and profitable in your business.

1. Mismanaging receipts

Maintaining receipts are challenging for everyone, but the IRS requires that you have proof of business expenditures. Periodically, we come across people who feel that keeping the credit card statements are enough; unfortunately, they’re not. You’ll want to create a process to keep your receipts all in one place so they don’t get lost.

Receipts printed on thermal paper (think gas station receipts and many more) will fade within a year or two, and the bad news is the IRS could audit several years back if they come calling. Correct this by scanning them in or taking a clear picture of them using your smartphone.

Some accounting systems and/or document management applications allow you to upload the receipt and attach it to the transaction in your accounting system. This is a great solution, and if you’re interested in this, please ask us about it.

2. Ignoring the accounting reports

There are gold nuggets in your accounting reports, but some business owners don’t take the time to review them or are uncertain about how to interpret them. Your accountant can help you understand the reports and find the gold nuggets that can help you take action toward profitability.

Some of the things you can do with your reports include:

  • Identifying your highest selling services or products
  • Projecting cash flow so you’re not caught short at payroll time
  • Getting clear on your top customers or your demographic of top customers
  • Evaluating your marketing or business development spend
  • Pointing out trends compared to prior years, budget, or seasonality effects
  • Checking up on profit margins per product or service to make sure you are priced correctly
  • Managing aging receivables or speeding up collections
  • Measuring employee profitability, if relevant
  • And so much more

Being proactive with your accounting will help you spot opportunities in your business that you can act on, as well as spot and correct problems long before they manifest into trouble.

3. Mixing business and pleasure

In your bank accounts and on your credit cards, mixing business and pleasure is to be avoided when possible. All businesses should have a separate bank account, and all business transactions should go through there. It takes an accountant much longer to correctly book a business deposit that was deposited into a personal account.

Taking out a separate credit card and putting all your business transactions on it will save your bookkeeper a ton of time. The credit card doesn’t even have to be a business credit card. It can just be a personal credit card that’s solely used for business. If you have employees making credit card charges, sometimes a separate card for them helps you control fraud.

The hardest area in which to separate business from pleasure is cash transactions. Be sure your accountant knows about these. The accountant can either set up a petty cash account or a reimbursement process so that you can get credit for cash expenditures that are for the business.

How did you rate on these three mistakes? Avoid these three and your accounting department as well as your business will run a lot smoother.

Attract More Customers with Event Marketing

seminar-roomHolding your own event is a great way to meet new people and allow them to sample your business in a low-risk setting. A face-to-face event allows you to build trust quicker than many other marketing methods, and trust is almost always required before a sale can be made.

Types of Events

Some of the more popular types of events you can hold include:

  • A seminar or class
  • An open house
  • A neighborhood sale
  • A networking meeting
  • A reception or party or celebration or festival
  • A conference

If you’re new to holding events, start small and/or join with another business so that you’ll have a larger number of people to invite.

Participants

Once you’ve decided on the type of event you want to hold, you’ll want to determine who you will invite. Will it be clients only? Will you join with other businesses and combine your lists? You’ll want to invite a larger number of people than you might think. If the event is free, there may be several no-shows, even if they have RSVP’d.  The more formal the event, the fewer the no-shows.

Topic or Purpose

For the best turnout, choose a topic that’s interesting to your clients as well as relevant to the services you offer. Provide education that the customer needs, a new money-making strategy, a new product or service roll-out, or something that will affect your customers’ well-being, and you’ll experience the best turnout.

Spread the Word

Now that you’re ready to hold your event, it’s time to get the word out. Plan on sending multiple emails (more than you might be comfortable with) to let people know about your event. Email is a good way to notify people, but if you have the budget, mail invitations. Call the most important people and let them know you want them at your event.

Have Fun and Make Money

Be sure to have a high ratio of staff to guests so that more than one of your staff can meet each person. Enjoy your event, and hopefully, you’ll be able to get to know many future customers there as well.

Your Daily Numbers

ledgerSome numbers need reviewing on a daily basis, and one example of this is cash. When cash is coming in from a number of places, it’s great to have a daily summary of what was collected.

It’s also great to make sure all the collections hit your bank account so you can feel confident that no errors were made along the way. A daily cash reconciliation report will serve both needs very well.

A daily cash report will vary depending on the type of business you have, but it will look like a combination of a bank reconciliation and a sales report wrapped into one.

If you are managing your cash closely from day to day, then this report will help you stay sane. You’ll need two very brief spreadsheets to get started. The first one below is your daily sales from all sources. Your accounting system may be able to generate this.

Today’s Sales  
   
Cash $300.00
Checks $600.00

Total Bank Deposit

$900.00

   

Mastercard Visa

$400.00

American Express

$200.00

Total Credit Card Due

$600.00

   

PayPal

$100.00

If your accounting system is up to date, all you’ll need to do is pull the cash balance and adjust for today’s activity. The following day, you can double check your accuracy and adjust accordingly using the last two rows.

Daily Cash Report

 

Book Cash Balance

$5,000.00

Deposit from Today’s Sales

$900.00

Merchant Deposit

$600.00

Less Checks Written Today

($1,200.00)

 

$5,300.00

Expected Bank Balance Tomorrow

$8,300.00

Actual Bank Balance

$8,300.00

Explain any differences

 

If your accounting system is not updated in real time, you’ll need to start with the bank balance and correct it for uncleared transactions as well as list today’s activity.

Daily Cash Report

 

Bank Balance

$5,000.00

Deposit from Today’s Sales

$900.00

Merchant Deposit

$600.00

Less Checks Written Today

($1,200.00)

 

$5,300.00

   

Checks Still Outstanding

($3,000.00)

Deposit from A/R Paid

$5,000.00

   

Expected Bank Balance Tomorrow

$8,300.00

Using these formats, you can easily extend them to cover the entire week. This way, you’ll know what your cash balance will be from day to day.

If you see the value of this report for your business and would like help creating it, please reach out.

How to Avoid Sales Tax Surprises

tax-calcSales tax laws are constantly changing, and sales tax audits have increased since states and local agencies have become creative about finding new ways to generate revenues. If you haven’t made any changes in your sales tax procedures in a while, you are probably at risk.

Taxability

From state to state, the taxability of items varies. For example, data processing services including web hosting and graphics are taxable in Texas but not California. Because of these intricacies, it makes sense to consult an expert in this area. Some states have been taxing certain services for many years now.

Nexus

The new buzzword in sales tax is “nexus,” which simply means presence. If your business has a presence in a state, then certain items you sell could be taxable. “Presence” is a little gray, but here are a few examples of some characteristics that the courts have decided prove nexus.

  • If you have employees or contractors working in a state, you are liable to collect and remit sales tax. This can play havoc if you hire virtual or remote workers. Even if they are part-time, you have nexus in that state.      
  • If you outsource inventory fulfillment in any way (think Amazon sales), you have nexus in states where there is a physical warehouse that houses your products.
  • If you own business property in a state, you must file sales tax.
  • If you participate in trade shows or are a public speaker, you have nexus in states where the conferences are held.

The Risk

If you fail to collect taxes where you should, the risk is easy to calculate. Take the potential taxable sales times the sales tax rate, and add any penalties. The numbers get scary if you’ve been in business for several years.

Let’s say your annual revenues are $5 million. You didn’t realize that your Texas sales were taxable, and this amounts to 10% or $500K. Your tax liability is $41,250 per year. If you have been doing it wrong for five years, well, you can add it up. Add penalties on top, and it’s not a small amount. It can wipe out your entire year’s profit.

Sales tax liability becomes more important if you plan to sell your business. A traditional valuation will always include a sales tax risk analysis. Even if you don’t plan to sell, the odds of you getting audited or a disgruntled employee blowing the whistle can be too much to risk.

If you want help calculating your risk or assessing nexus or taxability for your business, reach out and we can help.

What to Do About Spam

spam-signsUnfortunately, spam is an inevitable part of today’s digital world. The bad news is if you have your spam settings set too tightly, you will lose good emails. If you receive new prospects via email, you may miss out on good clients and revenue. If you have your settings too loose, you have to take up extra time to wade through the spam emails.

Here are some tips and facts that can help you control it.

Anti-virus software

Desktop-based (not cloud-based) anti-virus software is a must anyway, and most have an anti-spam component that can be activated to mark spam and move it to a junk folder in your Outlook or email software. You can then periodically review and delete the items in the junk folder.

Web hosting software

Many website hosting packages come with SpamAssassin which you can set up via your website’s control panel. You can choose whether to delete the spam and you can set the level of deletion which is based on an email scoring system as to how spammy it is.   Your webmster can help you set this up.

Third-party email

About half of all businesses have gone to third-party email solutions such as Google mail, Rackspace, Office 365, and many others. Many of these have built-in spam protection on their servers.

Gmail, which is free, is also very popular and filters the spam automatically. You can set up your gmail account so that it sends from your business email.

Challenge and response software

Some business owners have gone to a challenge and response software such as SpamArrest. All emails coming in require validation via a captcha (those boxes that have you prove you’re a person and not a robot by entering letters and numbers) on the sender’s part. 

Old email addresses

Older email addresses are subject to more spam than newer ones. Also, if you use common emails such as info@yourdomain.com, you probably get more spam than most. Start over every 3-5 years with new emails. It is worth the time.

Too many email addresses

Spam will come in to all the email addresses you use, so if you have two email addresses, you may get twice as much spam. Keep the number of email addresses you use to an absolute minimum.

Scrapers

Avoid placing your email address on your website or in public forums where it can be “scraped” by robots that will place your email on lists without your permission. Even so-called reputable companies employ scrapers; it’s more common than we’d like to think.

Also, some of the more aggressive websites will capture your domain and/or email address from cookies, so beware. With Google Chrome, you can browse “incognito,” and we recommend you do that.

If you’re challenged with spam, try one or more of these ideas to save time.

Mid-Year Milestones

milestoneWow, can you believe that 2015 is half over already? Now that we’ve crossed the halfway mark, it’s time to see if we’re on track for our 2015 goals. To do that, we need to see if we’ve met our mid-year milestones.

Managing By Milestones

A milestone, in project management terms, is simply a point along a project timeline. It’s marked so that project managers recognize when that portion of the project has been completed. We can use milestones to see how we’re faring toward financial goals as well.

Assuming our business is not seasonal, we should have earned half of our target revenues for 2015 as of the June 30, 2015 income statement. If we’re falling short, we can recognize that and perhaps add some promotions or sales to spike revenues so that we can correct the shortfall before the year has ended. If we’re ahead of the game, we can see what is working so well and make sure to replicate it.

Either way, with milestones, we can be more proactive in reaching or surpassing our goals.

By the Numbers

Some of the numbers you may want to set milestones for include:

  • Revenue to date
  • Expenses
  • Profit to date
  • Debt paid down or debt taken on
  • Assets acquired or sold
  • Number of employees added or lost or both
  • Number of clients added or lost or both
  • Accounts receivable aging

Project Performance

Milestones don’t have to be numeric. You can also use them to determine if you’re on track with internal projects. Perhaps for 2015, your goal was to replace 5 PCs and convert your shopping cart software. You can set milestones to monitor specific phases of these projects or just monitor when you start and complete them.

Mid-Year Milestone Report

Document your accomplishments in a mid-year milestones report. It feels good to write them down, plus you’ll have a history of how much you accomplished as well as what worked.

The report can include the milestones as well as a narrative explaining the performance to date. If you’d like our help creating this report, please feel free to contact us.

Accounting for milestones can help you become more proactive toward reaching your business goals. Plus, it’s great to see how far you’ve come since the beginning of the year.